Costs and reimbursements

Costs and Reimbursements

The healthcare professionals in our practice have decided not to enter into contracts with health insurers in 2024 and 2025. This allows our therapists to focus more on your individual needs as a client.

Clients with basic health insurance from a Dutch insurer are entitled to a government-mandated package of statutory reimbursements, including for mental healthcare (GGz) treatments.

Unfortunately, health insurers are authorized by the government to reduce the amount of this statutory reimbursement. They often choose to reimburse only a percentage of what is commonly referred to as the “average contracted rate.” This means that you, as a client, may need to pay part of the treatment costs yourself. The exact reimbursement amount depends on the conditions and reimbursement details provided by your insurer.

Under the Healthcare Performance Model (Zorgprestatiemodel), GGz treatment costs are based solely on the consultations you have with your care providers. This includes intake interviews, therapy sessions, and evaluation meetings. You will not receive an invoice at the end of your treatment course; instead, you will be billed periodically during your treatment. These invoices will list the consultations you had during the billing period.

Health insurers only reimburse treatment costs if a valid referral is provided at the time of registration.

Some health insurers may require prior authorization before allowing treatment at our practice as a non-contracted GGz institution. This authorization must be requested from your insurer immediately after completing the intake process. Your treatment will only be eligible for reimbursement if you receive this authorization. Unfortunately, we cannot guarantee that your insurer will approve treatments, particularly for long-term GGz care at our institution.

Important! You are personally responsible for financing your treatment, including intake, test, and management consultations, which always involve two psychologists. During your initial phone registration, you will be asked to first contact your health insurer to determine the reimbursement for the GGz treatment you wish to undergo at our practice. The intake process will only start once you inform us about the level of your reimbursement.

Statutory Mandatory Excess

Whatever reimbursement you receive for our care, this is always after settlement with your statutory mandatory excess. You must pay your statutory mandatory excess annually if you have not already spent this amount on other health care in the same calendar year. The minimum statutory mandatory excess for 2025 has been set at €385.

General Basic Mental Health care (gb-GGz)

In general basic mental health care, the care intensity is characterized on the basis of the referral letter, intake interviews, HoNOS+ questionnaire and the scoring scheme from the Care Performance Model. Under the Care Performance Model, there is one form of financing with one set of rules and performance. The services provided can be found in the form of consultation tariffs on the care invoice.

Specialist Mental Health care (g-GGz)

In specialist mental health care, the care intensity is characterized on the basis of the referral letter, intake and test interviews, HoNOS+ questionnaire, the scoring scheme from the Care Performance Model and psychodiagnostic research (MMPI). Under the Care Performance Model, there is one form of financing with one set of rules and performance. The services provided can be found in the form of consultation tariffs on the care invoice. A full intake into specialist mental health care (GGz) costs around €2,500 (2025).

Our Rates for 2024

The rates for 2024 as stated in the Tariff Decision of the Dutch Healthcare Authority (NZa) are used as our standard price list. These tariffs of the NZa can be found as an attachment to GGz Tariff Decision TB/REG-24627-02.

Our Rates for 2025

In 2025, health insurers will no longer offer restitution policies for GGz care. This means GGz treatments at non-contracted care providers like our practice will no longer be fully reimbursed.

It is important to choose a combination policy, in Dutch Combinatiepolis, as this basic insurance offers the highest reimbursement rates for mental health treatments with non-contracted care providers. Examples of combination policies include Stad Holland, VGZ Eigen Keuze, UnitedConsumers Eigen Keuze, Univé Zorg Uitgebreid, and CZ Variatiepolis. No rights can be derived from this information.

To provide financial relief to our clients, we will not adopt the NZa rates for 2025. Instead, starting January 1, 2025, we will maintain our own, lower rates, the 2024 rates as outlined in the GGz Tariff Decision TB/REG-24627-02. This means our consultation tariffs will remain unchanged in 2025 compared to 2024.

Contact your Health Insurer First

To avoid unexpected costs later, we urgently recommend that you always ask your health insurer in for the exact conditions and reimbursement before you start the intake process at our practice.

Waitinglist Mediation for Excessive Waiting Times

Health insurers are required to provide appropriate solutions when waiting times in mental health care exceed acceptable limits, and they have a result-driven duty in this regard. If the maximum acceptable waiting times are exceeded, you are entitled to reimbursement through Waitinglist Mediation, regardless of the type of basic insurance policy you hold. When the ín Dutch so-called ‘Treeknorm’ is exceeded (a maximum of 4 weeks for an intake and a maximum of 14 weeks to start treatment), immediately request Waitinglist Mediation and confirm your request via email to your health insurer. If you register with us through Waitinglist Mediation, we will always request confirmation from your health insurer first.

Check the Reimbursements and Terms Annually

By November 12 of each year, insurers must publish information about their basic health policies, prices, and terms for the upcoming year on their websites. As these can change yearly, we recommend comparing insurers starting in mid-November.

Changing Health Insurance

From November 12, you can switch insurers once a year. Please note that you must cancel your current policy by December 31. Starting January 1, switching will no longer be possible!

No-show Rate if you do not cancel in time

Every therapy requires an effort by both the therapist and the client. Regularity in following therapy is very important for its effectiveness. The frequency of treatment sessions is predetermined to ensure the desired progress. Cancelling an appointment too easy, even done timeously, is undesirable from a therapeutic point of view, because you miss an opportunity to make progress.

You are required to cancel at least two working days or 48 hours in advance (excluding weekends), You can only cancel your appointment by email to or via your therapist’s email.

In the event of a diagnostic consultation (during the intake procedure, at pre-, interval and post-measurements) a no-show fee of €140 applies, if the diagnostic consultation still takes place within four weeks. Otherwise, a no-show fee of €220 will be charged.

For treatment consultations, a no-show rate of €110 applies if clients do not show up for a session without having canceled in time.

Costs associated with a no-show are not reimbursed by the health insurer.

Request a Copy of the Medical File

A request for the retrieval of your medical file will processed immediately and, depending on the size or complexity, delivered to you within two weeks at the latest. There are no costs associated with requesting a first copy of your medical file. You will be charged €0.23 per page as a reimbursement of costs for the provision of multiple copies of medical records data. A maximum of €22.50 applies per copy request. A requested paper copy of your medical file can only be collected by you personally at the practice (secretariat).